COLLECTION OF INFORMATION
Information You Provide to Us The categories of personal information we collect depend on how you interact with Orderly and its Services. Orderly collects information that you provide us, information we obtain automatically when you use our Services or participate in our marketing campaign, and information from third-party sources and other organizations. The types of personal information we may collect from you include, but not limited to, name, cryptocurrency wallet address and social media information (e.g: Twitter handle, Discord name), and any other information you choose to provide. Builder Surveys and Product Feedback When you participate in a builder survey or provide product feedback, we may collect your survey responses, free-text comments, broker or DEX identifiers, account or wallet identifiers, locale, submission timestamps, outreach preferences, and optional social media or Telegram contact information. Survey responses may be associated with your Orderly builder account and are not anonymous. We use this information to understand how builders discover and use Orderly, improve our products and services, provide support, evaluate potential collaboration opportunities, and communicate with you where you have requested such communication. Providing survey responses and contact information is optional. Please do not include private keys, credentials, confidential business information, sensitive personal information, or information relating to another person in a free-text response. Where you choose to provide a Telegram handle or other contact information and agree to outreach, Orderly may contact you for product feedback, product-improvement discussions, support, or potential collaboration. You may withdraw this permission at any time by contacting Orderly support through Discord or Telegram. Do not post personal information in a public channel; continue your request in a private support conversation. Information We Collect Automatically When You Interact with Us Orderly may collect certain information automatically when you use our Services. Examples of this information include but not limited to, cookie identifiers, internet protocol (IP) address, trading volume, mobile carrier, MAC address, user settings, mobile ad identifiers, Internet service provider, browser or device information, location information and metadata about information you provide to Orderly. We may also automatically collect information pertaining to your use of our Services. Examples of this information may be related to your pages visited, links clicked, content interacted with, duration and frequency of your activities and other information about your use of our Services. Information We Collect from Other Sources We obtain information from third-party sources. For example, we may collect information about you from identity verification services, data analytics providers, mailing list providers (if applicable) and public blockchains. Additionally, our Services may allow you to provide information about your family or friends through our referral service, which allows you to forward or share certain information with Orderly. Please share information only for people that you know. Public Blockchains We obtain information from public blockchains. Such information includes but is not limited to on-chain account information and transaction information. This information is used to improve Orderly Network and our services and products.USE OF INFORMATION
We use the information we collect to:- Provide, maintain, and improve our products and services;
- Process transactions and send you related information in relation to our products and services, including but not limited to, confirmations, receipts, invoices, customer experience surveys, and recall notices;
- Personalize and improve your experience on our Services;
- Send you technical notices, security alerts, and support and administrative messages;
- Respond to your comments and questions and provide customer service;
- Communicate with you about products, services, and events offered by Orderly and others and provide news, marketing campaign and relevant information that we think will interest you;
- Monitor and analyze trends, usage, and activities in connection with our Services;
- Conduct builder research and analyze survey responses and product feedback, including responses associated with builder, broker, DEX, wallet, or account identifiers;
- Contact you for product feedback, support, product-improvement discussions, or potential collaboration where you have requested or consented to such communication;
- Facilitate contests, campaigns, and promotions and process and deliver entries and rewards;
- Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, witches or illegal activities and protect the rights and properties (including intellectual properties) of Orderly and others;
- Debug to identify and repair errors in our Services;
- Tailor and provide you with content and advertisements;
- Comply with our legal and financial obligations; and
- Carry out any other purpose described to you at the time the information was collected.
SHARING OF INFORMATION
We share personal information in the following circumstances or as otherwise described in this policy:- We share personal information with our affiliates, vendors, service providers, and consultants that need access to personal information in order to perform services for us, including but not limited to, companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, audit, and marketing and advertising.
- We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
- We may share personal information if we believe that your actions are inconsistent with our agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Orderly, our partners, the public, or others.
- We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Business changes. We may transfer or share data to another entity in the event of a merger, acquisition, bankruptcy, dissolution, reorganization, asset or stock sale, or other business transaction.
- We also share aggregated or de-identified information that cannot reasonably be used to identify you.