Withdrawals to some chains take longer (Polygon for example) because it takes longer to get to transaction finality. Withdrawals are not instant and may take a few minutes.
If users are having issues with withdrawals please do the following:
First Step
Check our Dune dashboard and check if withdrawal went through to any chain. Sometimes users request withdrawal to the wrong chain.
Make sure to refresh the dashboard before checking.
Second Step
If that wasn’t sucessful, please go to LayerZero explorer and select “Source: Orderly” to check for any cross-chain message delays.
A list of messages appear with Ordelry as a source-chain for any withdrawals we have received and processed.
Third Step
If the above steps weren’t sucessful, please send a message to Orderly with